Inside Sales Support

Customer Service Employee (M/F)

You want to drive major projects forward and guarantee their success. You have a vision and want to make your ideas a reality. You can do exactly that at Döhler. As a leading producer of natural flavours, colourings and other ingredients for food and beverages, we are looking for people just like you, who are willing to do whatever it takes to inspire our customers and consumers. People who are motivated to deliver only the best.

If taking on this responsibility inspires you, then we are exactly what you are looking for.

In Customer Service, you will act as a competent point of contact for our subsidiaries in Maghreb and be responsible for the complex processes. You will independently provide comprehensive support to the group of customers assigned to you in the food and beverage segments.

Your Role :

• Independent processing of customer orders and inquiries, in particular preparation and follow-up of quotations and recording of received orders in the system
• Participation in the implementation of special customer projects
• Organisation and execution of customer samples
• Creation and follow-up of contracts
• Contribution to range planning, pricing and arrangement of terms
• Active implementation of innovative sales concepts
• Location: Algiers, Algeria

Your Profile:

• Diploma in Business or Commerce with 3-4 years’ experience in a customer services environment
• Several years of relevant professional experience in a sales office, ideally in a manufacturing company
• Experience of export/import is an advantage
• Excellent command of English and French(written & spoken) & full proficiency in Arabic
• Competent use of common MS Office programmes, ideally experience of SAP
• Strong customer and service orientation
• Excellent communication skills, ability to work in a team and ability to work under pressure
• Experience in working with international teams within a complex environment